Due to unprecedented order demand, current fulfillment timelines may require 7–14 business days. Thank you for your patience and continued support.

LEGAL

Terms & Conditions

1. Research Use Only

All products sold by First Labs PH are intended strictly for laboratory, analytical, and research purposes only.

Products are NOT intended for:

  • human consumption
  • veterinary use
  • medical use
  • injection
  • diagnosis, treatment, cure, or prevention of any disease

By purchasing from First Labs PH, the customer acknowledges that all products are handled solely for lawful research purposes.

2. Buyer Eligibility

By placing an order, the buyer confirms that they:

  • are at least 18 years old
  • understand the nature of research compounds
  • are legally permitted to purchase and possess such materials in their jurisdiction
  • assume full responsibility for compliance with local laws and regulations

First Labs PH reserves the right to refuse service or cancel orders at its discretion.

3. Product Information & Appearance

Research peptides and lyophilized compounds may naturally vary slightly in:

  • color
  • texture
  • dissolution speed
  • appearance after reconstitution

Some compounds may dissolve immediately, while others may require gentle swirling and additional time after adding bacteriostatic water.

Minor visual variation does not automatically indicate a defective product.

Customers are expected to follow proper handling, storage, and reconstitution practices.

4. Orders & Payment

All orders are subject to verification and acceptance.

Orders are processed after payment confirmation through approved payment methods, including:

  • cryptocurrency
  • bank transfer
  • supported local payment methods

First Labs PH reserves the right to cancel or refuse any order suspected of fraud, misuse, or policy violation.

5. Shipping & Risk

Please refer to our Shipping Policy for shipping timelines and delivery details.

Risk of loss or damage transfers to the buyer once the package has been handed to the shipping carrier.

Customers are responsible for ensuring that products can legally be imported into their destination country or region.

6. Refunds, Replacements & Reconstitution Concerns

Please refer to our Refund & Replacement Policy.

If a product experiences abnormal reconstitution issues after proper handling procedures, customers may contact support for review, including opened or mixed vials when applicable.

Refunds, replacements, or store credit may be issued at the discretion of First Labs PH after review of the provided evidence.

7. Limitation of Liability

First Labs PH is not responsible for misuse, improper handling, improper storage, unauthorized application, or unlawful use of any product sold.

Under no circumstances shall First Labs PH be liable for:

  • direct or indirect damages
  • injury
  • loss
  • misuse-related consequences
  • incidental or consequential damages arising from product use or handling

The buyer assumes full responsibility for the safe, lawful, and proper handling of all purchased materials.

8. Privacy

Customer information is handled in accordance with our Privacy Policy. We do not sell customer information to third parties.

9. Intellectual Property

All website content, branding, logos, graphics, product descriptions, and media associated with First Labs PH are protected intellectual property and may not be copied, reproduced, or distributed without written permission.

10. Contact

Questions regarding these Terms & Conditions may be directed to:

support@firstlabsph.com

or through the contact page on the website.